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Returns and Exchanges

You can return your product and opt for an exchange or store credit voucher for all products. Returns and exchange can be done in Self Shipping. We offer our size exchange or our replacement per order, subject to your requested product being available.

Note: Refunds are not applicable

Self – Shipping

You have to self – ship the item using any courier of your choice that has package tracking capabilities. You will need the following return documentation to initiate return.
1. A copy of invoice highlighting the items being returned (place it inside the return package.)
2. Declaration of item details, value and return reason.

Conditions for Free Replacement

The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
1. Items received is different from their description on the product detail page.
2. Item received is defective. Note: A free replacement cannot be created for an item which was returned and replaced once earlier

Terms and Conditions

In order to successfully complete your return or exchange, the following terms and conditions apply.
1. All requests for a return or an exchange have to be raised within 48 hours of receiving the product.
2. The product must be delivered to our office within 10 days and you must send it only if your request is approved.
3. All returned items must be unused, unwashed, without any evidence of perfume use and must be returned with Original tags and packaging in place. If we find that the returned items are in breach of this, they will be shipped back to you.
4. The quality control team will take the final call on returned items and their decision on this matter is final.
5. In case you have received a damaged or a defective product, please notify the customer care team via email or call within 24 hours with the snapshot of the product. The snapshot should show the product in full with tags and also clearly  show the defect or damage. In the event that you are claiming a defect for minor colour or shade variations in the product, your return request will be rejected.
6. Exchanges or replacements can be made only once per order.
7. Sale products or promotional products or products bought using discount vouchers are unavailable for return and exchange instead of refund.
8. The entire process will take between 8-10 working days. In case of any unforeseen event or delay, it could get delayed as per the event.

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